In Europe and Spain, there are data protection rules intended to protect your personal information which our organisation must comply with.

This is why it is very important for us that you fully understand what we are going to do with the personal data we ask from you.

In this way, we will remain transparent and give you control over your data, using simple language and clear choices that will let you decide what to do with your personal information.

Should you have any queries after reading this information, please do not hesitate to ask us.

Thank you very much for your cooperation.

1. What are we going to use your data for?

Generally speaking, your personal data will be used for us to interact with you, provide you with our services and respond to the requests you send us through the contact forms on our website.Likewise, it may also be used for other activities, such as sending advertisements or promoting our activities.

2. Why do we need to use your data?

Your personal data is necessary for us to interact with you and provide you with our services, allowing us to use your information lawfully.

Nevertheless, there are certain situations where we will need your prior permission in order to carry out certain activities, such as sending you advertisements or publishing your image on the Internet. To this end, you will find a series of boxes that will enable you to make clear and simple decisions on how your personal information can be used.

3. Who will have access to the information we ask from you?

Generally speaking, only duly authorised staff from our own organisation will have access to the information we ask from you.

Your personal information may also be disclosed to organisations that require access to your information in order for us to provide you with our services. For example, our bank will get your details if you use a credit card or do a bank transfer to pay for our services.

Likewise, your information may be disclosed to public or private organisations to which we are obliged to provide your personal data in compliance with the law. To cite an example, the General Tax Law obliges everyone to provide the Spanish Tax Agency with certain information on financial transactions that go beyond a certain amount.

In the event that, aside from the circumstances mentioned above, we need to disclose your personal information to other organisations, we will ask you for your permission to do so beforehand, providing you with clear choices that will let you decide in this regard.

4. How will we protect your data?

We will protect your data using effective security measures according to the risks involved in using your information.

To this end, our organisation has approved a Data Protection Policy and controls and audits are carried out on an annual basis to verify that your personal data is secure at all times.

5. Will we send your data to other countries?

There are countries around the world where your data is secure and others where it is not quite so. For example, the European Union is a secure environment for your data. Our policy is not to send your personal information to any country that is not secure from a data protection standpoint.

In the event that, in order to provide you with a service, it is necessary to send your data to a country that is not as secure as Spain, we will always ask you for your permission to do so beforehand and we will adopt effective security measures to mitigate the risks in sending your personal information to another country.

6. For how long will we keep your data?

We will keep your data for the duration of our relationship and while the laws oblige us to do so. Once the applicable legal time limits have passed, we will dispose of it in a secure and environmentally friendly manner.

7. What rights do you have with regard to data protection?

You can contact us at any time to find out what information we have about you, rectify it if it is incorrect and delete it once our relationship has ended should this be legally possible.

You also have the right to request the transfer of your information to another organisation. This right is called “portability” and may prove to be useful in certain situations.

To exercise any of these rights, you must send us a written request to our address, together with a photocopy of your national identity card (DNI) in order to verify your identity.

There are specific forms to exercise these rights found at our offices and we will be happy to provide you with assistance in filling them in.

To learn more about your rights with regard to data protection, you can visit the Spanish Data Protection Agency website (www.agpd.es).

8. Can you revoke consent if you change your mind at a later time?

You may revoke your consent if you change your mind about the use of your data at any time.

For example, if you were interested in receiving advertisements of our products or services before but are no longer interested now, you can let us know by using the objection to processing forms available at our offices.

9. If you believe that your rights have been disregarded, where can you file a complaint?

If you believe that your rights have been disregarded by our organisation, you can file a complaint with the Spanish Data Protection Agency using one of the means below:

• Website: www.agpd.es
• Mailing address:
  Agencia Española de Protección de Datos
  C/ Jorge Juan, 6
  28001-Madrid
• By telephone:
  Tel. 901 100 099
  Tel. 91 266 35 17

There is no cost to file a complaint with the Spanish Data Protection Agency and the services of a lawyer or court representative will not be necessary.

10. Will we create profiles on you?

Our policy is not to create profiles on the users of our services.

Nevertheless, there may be situations where, in order to provide services or for commercial or other types of purposes, we may need to create information profiles on you. An example would be using your purchase or service history in order to offer you products or services suited to your preferences or needs.

In such cases, we will always inform you of them beforehand and we will adopt effective security measures that protect your information at all times from unauthorised persons who wish to use it for their own benefit.

11. Will we use your data for other purposes?

Our policy is not to use your data for purposes other than the ones mentioned above. If, however, we need to use your data for different activities, we will always ask you for your permission beforehand, providing you with clear choices that will let you decide in this regard.

12. Quality of processed data

Our policy is not to collect data from children under thirteen years of age; in the event that a child under thirteen years of age provides us with their data, we will destroy it immediately.

You should not provide us with false data or data from third parties without their consent. You are responsible for the truthfulness and accuracy of the data provided.

1. APPLICABLE LEGISLATION

Article 22.2 of Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (hereinafter “LSSI-CE”) states that:

1. Service providers may use devices for the storage and recovery of data on recipients’ terminal equipment, provided they have given their consent after being provided clear and comprehensive information on their use, particularly the purposes of data processing, in accordance with the provisions of Organic Law 15/1999 of 13 December on the Protection of Personal Data.

Where technically possible and effective to do so, users can consent to the processing of their data by using the appropriate parameters on their browser or other applications, provided that they are able to configure the settings upon installation or update with a specific action to that effect.

This shall not prevent potential storage or access that is technical in nature for the sole purpose of transmitting a message over an electronic communications network or, to the extent strictly required, to provide an information society service expressly requested by the recipient.

According to the “Guide on the Use of Cookies” published by the Spanish Data Protection Agency (hereinafter “AEPD”) in 2013, the LSSI-CE applies to any type of file or device downloaded to a user’s terminal equipment for the purpose of storing data that may be updated or recovered by the organisation responsible for its installation. A cookie is one such widely used device and we will henceforth refer to it generically as a cookie.

Cookies used for any of the following purposes are exempt from the obligations set forth in Article 22.2 of the LSSI-CE:

• Only allowing communication between the user’s computer and the network
• Strictly providing a service expressly requested by the user

2. TYPES AND PURPOSES OF COOKIES

Cookies are files that are downloaded to your computer, which allow a website to, among other things, store and recover information about a user’s browsing habits or computer and, depending on the information it contains and the way the computer is used, they may be used to recognise the user.

According to the “Guide on the Use of Cookies” published by the Spanish Data Protection Agency, depending on the purposes for which data obtained using cookies is processed, the different types of cookies are as follows:

• Technical cookies: These cookies allow the user to browse the website, platform or application and use the different options or services that it provides, such as controlling data traffic and communication, session identification, accessing restricted access sections, saving elements that make up an order, completing the order process, processing sign up requests or event participation, using security elements during browsing, storing content to broadcast videos or audio, or sharing content via social networks.

• Personalisation cookies: These cookies let the user access the service with some general predefined features in terms of a series of criteria on their terminal, such as language, browser used to access the service, regional settings from where they are accessing the service, etc.

• Analytical cookies: These cookies allow the person responsible for them to monitor and analyse the behaviour of the users of the websites to which they are linked. The information collected through this type of cookie is used to measure the activity on the websites, applications or platforms and to create browsing profiles of the users of such websites, applications and platforms, for the purpose of making improvements based on analysis of the usage data of the users of the service.

• Advertising cookies: These cookies make it possible to manage—in the most effective way possible—the advertising spaces that the publisher has included on a website, application or platform where requested services are provided in accordance with criteria such as published content or frequency of the adverts displayed.

• Behavioural advertising cookies: These cookies make it possible to manage—in the most effective way possible—the advertising spaces that the publisher has included on a website, application or platform where requested services are provided. These cookies store users’ behavioural data, obtained by continually observing their browser habits, which makes it possible to generate a specific profile so that advertising can be displayed in accordance with it.

3. PRINCIPLE OF INFORMATION

The information obtained through the cookies installed on your computer will be used for the following purposes:

To ensure the quality, security and improvement of the services offered

The recipients of the information obtained through the cookies installed on your computer will be the following organisations:

• Our organisation is the publisher of the website and the controller.
• The following organisations are directly related to our organisation (if any): GOOGLE

4. PRINCIPLE OF CONSENT

Your consent to the installation of cookies is given by ticking the “ACCEPT” box included in our pop-up window and further information about cookies is provided in this Cookies Policy.

5. INSTALLING COOKIES

Although agreeing to install cookies on your computer is up to you, not enabling them could limit the website’s functionality or prevent it from working properly, making it impossible for our organisation to provide services through it.

6. DISABLING COOKIES

You can block, disable or change the settings for cookies installed on your computer at any time. The settings for the most popular browsers are listed below:

CHROME: https://support.google.com/chrome/answer/95647?hl=es

EXPLORER: http://windows.microsoft.com/es-es/windows-vista/Block-or-allow-cookies

FIREFOX: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we

SAFARI: http://www.apple.com/es/privacy/use-of-cookies/

The same goes for third-party Google AdWords cookies:

http://www.google.es/intl/es/policies/technologies/cookies/

Our organisation shall not be liable for the content and authenticity of the cookies policies of the third parties listed above.

7. SECURITY OF YOUR DATA

We will protect your data using effective security measures according to the risks involved in using your information.

To this end, our organisation has approved a Data Protection Policy and controls and audits are carried out on an annual basis to verify that your personal data is secure at all times

8. WHERE CAN YOU FILE A COMPLAINT?

If you believe that your rights have been disregarded by our organisation, you can file a complaint with the Spanish Data Protection Agency using one of the means below:

• Website: www.agpd.es
• Mailing address:
  Agencia Española de Protección de Datos
  C/ Jorge Juan, 6
  28001-Madrid
• By telephone:
  Tel. 901 100 099
  Tel. 91 266 35 17

There is no cost to file a complaint with the Spanish Data Protection Agency and the services of a lawyer or court representative will not be necessary.

GENERAL CONDITIONS OF MARITIME TRANSPORT